Scope:
The Chief Operating Officer is responsible for successfully leading the overall operation of the Company’s retail stores, with corporate responsibility for the operating results of all retail units.These retail units are high volume convenience stores and travel centers. This position is responsible for achieving maximum profitability through the proper management of the field structure and coordination and utilization of resources.
Responsibilities:
- Develop and implement Company initiatives, business plans and budgets in collaboration with key stakeholders in Merchandising, Fuel, Marketing, Finance, IT, Real Estate and Human Resources.
- Establish and communicate annual sales and profit goals down to the store level and ensure that the objectives are met.
- Drive a customer-centric culture by ensuring that strategies, processes, communications and rewards are designed to drive customer engagement.
- Directs all Operations Support Team in developing and implementing best practices, measuring operational efficiencies, continuously improving productivity and achieving operational standards of excellence.
- Drive the execution of succession planning, workforce planning and human capital development initiatives across stores, areas and regions.
- Instill a culture of accountability for P&L management, improving the customer experience and driving a culture of coaching, engagement and teamwork.
- Identify and cultivate new and existing business opportunities.
- Ensure compliance with all government regulations as they apply to the Company’s retail units.
- Ensure compliance with all Company operations, including food service operations.
- Drive Company’s Food Service operations.
Qualifications:
- 15+ years of retail management experience in positions of increasing responsibility with a recognized and reputable multi-site retail organization(s) demonstrating best-in-class practices and strategies.
- Must have experience in high-volume Convenience Stores and Travel Centers.
- Must have experience in site selection and construction of high-volume locations.
- Extensive senior leadership experience overseeing multiple teams and multiple high-volume locations.
- Demonstrated track record in developing, implementing and evaluating short and long-term plans that address business challenges and opportunities.
- Strong operations background in a customer driven environment with a proven track record of achieving solid financial results and customer service excellence.
- Strong command of the following skill areas: strategic thought leadership; P&L management and budget development; achieving financial results; analysis and problem-solving; influencing for success; and team building.
- Demonstrated commitment to values-based leadership approach with a track record of building high-performance teams, effective succession planning and talent management.
- Must have experience with branded QSR compliance and operations.
- Proven ability to work effectively and collaboratively across all levels of the organization.
- Extensive knowledge and use of Microsoft Office products.
- Extensive knowledge of Back Office software systems & PDI Software.
- Demonstrated ability to assess performance using key metrics and ability to quickly identify improvement opportunities and collaborating across the organization to take the appropriate actions to address these.
- Has a proven track record of shrink control throughout their career.
- Excellent interpersonal, communication and presentation skills.
- Bachelor’s Degree is required; an MS or MBA is highly desirable.
